Skip to main content

Mind in West Essex: Sanctuary

Mind in West Essex Sanctuary Service is for anyone experiencing emotional distress, anxiety, depression, suicidal thoughts, self harm not requiring medical attention, hearing voices or those affected by PTSD. Sanctuary is a community based crisis alternative service operating between the hours of 4pm – 11pm, 7 days a week, 365 days a year.

People can be referred by calling 111 (option 2). We have hubs in various locations within West Essex. Harlow is open every day, Dunmow on Tuesdays, Saffron Walden on Friday's, and Epping on Saturday. You will be supported by friendly and caring staff, who you can talk to about what's troubling you, help you identifying any stressors or triggers, work on coping strategies and techniques, build on support networks, and develop a persoanlised wellness action plan to help stop a crisis happening again.

We can only accept people who have been referred into the service, there is no self referral or drop-in.

We are unable to support you if your life is at risk now - if you are in an emergency situation please call 999

You can also use The Stay Alive app, developed by Grassroots Suicide Prevention. It is a suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. 

Who can use this service?

How are services delivered?

Anyone over the age of 18 in West Essex. It is primarily for those that do not require admission to hospital or other clinical support for their mental health.

Via phone, or in person when required.

MHFA mental health first aid advice support mind mind in west essex Mental Health Support

Mind in West Essex: Sanctuary

sanctuary@mindinwestessex.org.uk

01279 421308

Mind in West Essex, Mind Sanctuary, Prentice Place, Potter Street, Harlow, CM17 9BG
Harlow
Essex
CM17 9BG

4pm until 11pm
365 days a year

Service can be delivered by phone, video or email Service can be delivered face to face




Service last updated 17/12/2025
}

©2026 Frontline, All rights reserved. Complies with International WCAG 2.2 AA accessibility standards. | The Code Guy